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The following step-by-step process will assist you on receiving customer service for any missing or damaged parts from your product. 

We DO NOT sell tree stands or tree stand parts on our website or over the phone. Items are ONLY available at their respective stores.

You will need your instruction manual as well as model number and year of manufacture.

You can find the model number either in your instructions or on the side of the box your product was packaged in.  The year manufactured you will find on the warning label that is adhered to your product or next to any copyright symbol in your instructions.

To proceed please click on the year below your product was manufactured.

You will need the newest version of Adobe Acrobat Reader to view instructions. Click here to download.

Please note that parts for items manufactured in 2004 through 2009 are in EXTREME limited quantity.

For Items Manufactured between 2004 through 2006, Please call Customer Service at 1-866-972-6168 to check for replacement part status or to obtain instructions.

When you submit your parts claim, a customer service rep will ONLY notify you if your part is NOT in stock.

If you do not need customer service and simply want to leave us with your comments, please click the button below